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QLINK-järjestelmän jonoraportti

  Allaolevassa esimerkissä on raportin alku, jossa näkyvät myös yhteenvetotiedot raportin alku- ja loppuaikojen väliltä.

          GPT LIMITED       *** Q L I N K   M A N A G E R ***   version  7.17
                            H I S T O R I C A L   R E P O R T        page   1
                                                  AT Wed 18 Sep 96  13:16 hrs
SITE ID             :   XXXX
QUEUE NUMBER        :   XXXX  
QUEUE NAME          :   XXXX           
REPORT START TIME   :   01-02-96  08:00
REPORT END TIME     :   29-02-96  17:30
REPORT WINDOW       :   MON   TO FRI
                        08:00 TO 17:30
REPORT INTERVAL     :   00:05  hrs
TARGET TIME         :   00:10  min

ACD CALLS ARRIVED                         :      5397
CALLS ANSWERED                            :      4473
CALLS ANSWERED BEFORE TARGET TIME         :      3905
CALLS ANSWERED AFTER TARGET TIME          :       568
CALLS ABANDONED                           :       419
CALLS ABANDONED BEFORE TARGET TIME        :       107
CALLS ABANDONED AFTER TARGET TIME         :       312
CALLS LEFT QUEUE                          :      4892
CALLS OVERFLOWED                          :         0
CALLS REDIRECTED                          :       414
CALLS RECEIVING BUSY TONE                 :         7
AVERAGE WAITING TIME FOR ANSWERED CALLS   :  0 00:00:09  
MAXIMUM WAITING TIME FOR ANSWERED CALLS   :  0 00:07:29  
AVERAGE NUMBER OF CALLS IN QUEUE          :       0.1
AVERAGE WAITING TIME FOR ABANDONED CALLS  :  0 00:00:40  
AVERAGE CONVERSATION TIME                 :  0 00:03:10  
AVERAGE CALL LENGTH                       :  0 00:03:19  

          CALLS     CALLS     CALLS     AGENTS    AVE ANS   MAXIMUM   CALLS  
          ARRIVED   ANSWERD   ABANDON   LOGGED    WAITING   WAITING   IN     
                                        IN        TIME      TIME      QUEUE  
Thu 01 Feb 96

08:05           3         2         1       2.7    ------  00:00:01       0.1
08:10           1         1         0       3.0    ------    ------       0.0
08:15           1         1         0       3.0  00:00:01  00:00:01       0.0
08:20           3         3         0       3.0    ------  00:00:01       0.0
08:25           1         1         0       3.0  00:00:01  00:00:01       0.0
08:30           3         1         2       3.0    ------    ------       0.1

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Johan Himberg
12/11/1997