GPT LIMITED *** Q L I N K M A N A G E R *** version 7.17
H I S T O R I C A L R E P O R T page 1
AT Wed 18 Sep 96 13:16 hrs
SITE ID : XXXX
QUEUE NUMBER : XXXX
QUEUE NAME : XXXX
REPORT START TIME : 01-02-96 08:00
REPORT END TIME : 29-02-96 17:30
REPORT WINDOW : MON TO FRI
08:00 TO 17:30
REPORT INTERVAL : 00:05 hrs
TARGET TIME : 00:10 min
ACD CALLS ARRIVED : 5397
CALLS ANSWERED : 4473
CALLS ANSWERED BEFORE TARGET TIME : 3905
CALLS ANSWERED AFTER TARGET TIME : 568
CALLS ABANDONED : 419
CALLS ABANDONED BEFORE TARGET TIME : 107
CALLS ABANDONED AFTER TARGET TIME : 312
CALLS LEFT QUEUE : 4892
CALLS OVERFLOWED : 0
CALLS REDIRECTED : 414
CALLS RECEIVING BUSY TONE : 7
AVERAGE WAITING TIME FOR ANSWERED CALLS : 0 00:00:09
MAXIMUM WAITING TIME FOR ANSWERED CALLS : 0 00:07:29
AVERAGE NUMBER OF CALLS IN QUEUE : 0.1
AVERAGE WAITING TIME FOR ABANDONED CALLS : 0 00:00:40
AVERAGE CONVERSATION TIME : 0 00:03:10
AVERAGE CALL LENGTH : 0 00:03:19
CALLS CALLS CALLS AGENTS AVE ANS MAXIMUM CALLS
ARRIVED ANSWERD ABANDON LOGGED WAITING WAITING IN
IN TIME TIME QUEUE
Thu 01 Feb 96
08:05 3 2 1 2.7 ------ 00:00:01 0.1
08:10 1 1 0 3.0 ------ ------ 0.0
08:15 1 1 0 3.0 00:00:01 00:00:01 0.0
08:20 3 3 0 3.0 ------ 00:00:01 0.0
08:25 1 1 0 3.0 00:00:01 00:00:01 0.0
08:30 3 1 2 3.0 ------ ------ 0.1
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